How to Find, Attract, and Retain Five-Star Employees with Heenle Turner

If you aim for the stars, you’ll need to build a five-star team.

Great businesses never settle for average. They look for the best.

And if you want to be a part of the club, you’ll need to find and recruit five-star employees

However, we were thinking:

What are the characteristics that they have? What do you do to find them? And how do you keep them?

Heenle Turner, an expert in recruiting, hiring, and people management and Vice President of Content and Consulting at The ALL IN Company, joins us today to answer the questions.

What do five-star employees look like?

Five-star employees have five distinct qualities. The first one is they share the same core values with you as the business owner. Second, they will score seven out of eleven qualities of a five-star employee. Third is that they do have the skillset and the aptitudes that are necessary for the role that they’re in. Fourth, five-star employees achieve their success metrics. And fifth, they’re bringing revenue into your organization, producing at a three times return on the payroll they receive.

““Five-star employees represent the top fifteen percent of available talent. You need to have twenty-one applicants to yield three potential five-star employees”.

Heenle Turner, Vice President of Content and Consulting at The ALL IN Company

Seven out of eleven

A five-star employee should score at least seven out of eleven qualities. Some of the most significant ones are active listening, being proactive and collaborative, and being limber or adaptable to changing circumstances. So test candidates to determine whether or not they cover what you’re looking for in the next five-star team member.

Finding five-star employees

As the business owner and the person who’s at their recruiting talent, you need to be as specific as possible about what you need in the role. Also, you have to cast a wide net and yield as many applicants as you can. Five-star employees represent the top fifteen percent of available talent. You need to have twenty-one applicants to yield three potential five-star employees. So get creative, think outside the box to understand where your successful talent came from, and duplicate this effort.

Retaining five-star employees

Creating an environment where five-star employees don’t want to leave is essential for successful retention. So ensure you have a team of five-star employees, form a community in the workplace, and help your five-star employees build strong relationships.

“Another big thing that helps with your culture is helping your five-star employees form relationships and a community in the workplace”

Heenle Turner, Vice President of Content and Consulting at The ALL IN Company

Now that you know how to find, attract, and retain five-star employees… learn how to apply other tactics and tools for a disruptive B2B marketing and sales strategy. Check out the full list of episodes here: The B2B Revenue Executive Experience, and instructions on how to rate and review the show are here.

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